The following serve to illustrate Dr. Ginott's communications approach:
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- Never deny or ignore a child's feelings.
- Only behavior is treated as unacceptable, not the child.
- Depersonalize negative interactions by mentioning only the problem. "I see a messy room"
- Attach Rules to things, e.g., "Little sisters are not for hitting."
- Dependence breeds hostility. Let children do for themself what they can.
- Children need to learn to choose but within the safety of limits. "Would you like to wear this blue shirt or this red one?"
- Limit criticism to a specific event - don't say 'never', 'always', e.g. "You never listen learn," "You always manage to spill things", etc.
- Refrain from using words that the child may repeat unwantedly
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